How To Order

New Accounts

Please contact us directly via info@meanmugspottery.com if you’re interested in working with us.  We create custom products and sell wholesale to brick and mortar and on-line businesses only.

 

General Pricing

Because each clients specifications are different, we don’t publish our pricing.  We charge an initial account set up fee that covers the cost of printing the first project stamp and our time in preparing your artwork for compatibility with clay.  Additional stamp charges apply when artwork is changed or additional artwork is added.  Additional design work fees may also apply and will always be communicated prior to order placement.

 

Custom Design

We welcome the opportunity to work with our clients on collaborative custom projects and commissions.  Our products are always designed with our clients brand in mind and are all handcrafted in Salt Lake City, Utah.  Please contact us directly for information.

 

 

 

How it works:

  1. Inquire directly with your ideas by sending us an email at: info@meanmugspottery.com or setting up a call with us.
  2. Send us your artwork and initial design fee deposit.
  3. We’ll prepare your artwork for work with clay.
  4. We’ll create prototypes based on your specifications and ideas and send you virtual proofs for your approval.
  5. Once approved, we’ll require a 50% down payment on your order.  Once payment is received, we’ll custom craft your order within 8 to 10 weeks depending on quantity.  Holiday seasons may require additional time however all time estimates will be communicated when your order is placed. 
  6. Customers are responsible for all shipping charges.

 

Product Variations and Care

All of our products are handcrafted using high-fire stoneware and are subject to variation in size, color and glaze consistency. Colors are created from food safe, lead-free glazes.  All pieces are microwave, and dishwasher safe however, for a lifetime of service, hand washing is always recommended.

 

Damaged Items

If you receive a damaged piece, please contact us within 5 days of receiving your order.  Please email us a photo of the damaged product and we’ll replace it free of charge.  Please note that color and size variations are not considered damaged and cannot be exchanged or refunded.  Due to the custom nature of our products, please allow for 2 to 4 weeks for damaged custom pieces to be replaced.  Larger quantity orders may require additional time for production.

 

Returns and Exchanges

All of our orders are custom per client specifications therefor all sales are final and we do not offer exchanges.

 

Production Timeline

We strive to hit our estimated production times however working with clay is an organic process and production times may vary considerably.  We cannot rush the process and although we’ll always do our very best to accommodate our clients timeline requests, it’s not always possible. 

 

Change Requests

We can only accommodate change requests if we haven’t started the production process. Add ons, color changes, etc. must be communicated to us in writing as soon as possible and we’ll do what we can to accommodate the request. Please note that any changes to an order will add to the production timeline. 

 

Privacy Policy

We value our clients privacy and all artwork, files, and customer information we obtain from clients are kept confidential, will not be reproduced, and will not be shared. 

 

Terms & Conditions

By placing an order, you agree to our terms and conditions. Our terms and conditions are subject to change without notice.  All orders must be confirmed via email and followed by deposit payment prior to the start of production.